Frequently Asked Questions

Sign up for a Business Owner account, complete your restaurant profile with photos, menu, and location details. Our team will verify your business within 24-48 hours. Once approved, your restaurant will be visible to millions of food lovers!

We use industry-standard encryption, secure servers, and strict access controls. Your data is never sold to third parties. We comply with GDPR, CCPA, and other privacy regulations. Read our Privacy Policy for full details.

Your business dashboard includes: customer demographics, popular dishes, peak hours, revenue trends, review analytics, booking patterns, and competitor insights. Premium plans include advanced analytics and custom reports.

Create a Specialist account, build your portfolio with photos of your work, set your availability, and list your services. You can offer private dining, catering, cooking classes, or consultation services.

Itiyum offers 5 account types:

Normal User: Basic food discovery and booking
Food Enthusiast: Advanced features, reviews, social following
Business Owner: Restaurant management, menu control, analytics
Specialist: Chef/catering services, portfolio management
Itiyum Admin: Platform management (by invitation only)

Food Enthusiast accounts include: personalized restaurant recommendations, advanced review features, social following, foodie badges, exclusive events access, early access to new restaurants, and detailed dining analytics.

Try these steps: 1) Close and restart the app, 2) Clear your browser cache or app data, 3) Update to the latest version, 4) Check your internet connection, 5) Restart your device. If issues persist, contact our support team.

Use the Menu Management section in your business dashboard. You can add/edit dishes, upload photos, set prices, mark items as unavailable, and organize by categories. Changes are reflected immediately on your public profile.

Our AI analyzes your dining history, preferences, reviews, and behavior to suggest restaurants you'll love. The more you use Itiyum, the better our recommendations become. You can also follow other food enthusiasts for their recommendations.

Use the Availability Management tool to set your schedule, block unavailable dates, set minimum booking times, and manage pricing. Customers can book directly through your profile based on your availability.

Yes! You can set reviews to public or private, control profile visibility, hide your location, and manage what information is shared. Access these settings in your Privacy & Security section.

Yes! Itiyum is free for Normal Users and Food Enthusiasts. Business Owners have a free trial period, then subscription plans starting at R29/month. Specialists can list their services for free with optional premium features available.

After dining, visit the restaurant's page and click "Write Review". Rate food, service, ambiance, and value separately. Add photos, tag dishes, and share your experience. Manage all your reviews from your dashboard with privacy controls.

Itiyum charges a 15% commission on completed bookings. This includes payment processing, customer support, and platform maintenance. There are no upfront fees or monthly subscriptions for specialists.

Go to Account Settings > Security > Two-Factor Authentication. You can use SMS, authenticator apps (Google Authenticator, Authy), or email verification. We highly recommend enabling 2FA for account security.

Enable online booking in your settings, set available time slots, table capacity, and booking rules. Customers can book directly through your profile. You'll receive instant notifications and can manage all bookings from your dashboard.

Badges recognize your dining achievements: First Review, Local Guide (10+ reviews in your area), Trendsetter (early adopter of new restaurants), Photographer (quality food photos), and Elite Reviewer (consistently helpful reviews).

Check your spam/junk folder first. Then verify your email address in account settings. Ensure notifications are enabled in your preferences. Add noreply@itiyum.com to your contacts to prevent future issues.

We offer three plans:

Basic (R29/month): Basic listing, menu management, customer reviews
Professional (R79/month): Advanced analytics, online booking, promotional tools
Enterprise (R199/month): Multi-location support, API access, dedicated support

All plans include a 14-day free trial.

Use the "Report Issue" button in the app menu, or email support@itiyum.com with details about the problem, your device/browser, and steps to reproduce the issue. Screenshots are helpful!

Creating an account is simple! Click the "Sign Up" button in the top right corner, choose your account type (Normal User, Food Enthusiast, Business Owner, or Specialist), fill in your details, and verify your email. You'll be ready to explore Itiyum in minutes!

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure reset link. The link expires in 24 hours for security. If you don't receive the email, check your spam folder or contact support.