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2. How We Use Cookies
Itiyum uses cookies and similar tracking technologies to enhance your experience on our platform. We use cookies for the following purposes:
Essential Operations
- Maintaining your login session
- Remembering items in your cart
- Ensuring platform security
- Enabling core functionality
Performance and Analytics
- Understanding how visitors use our platform
- Identifying popular content and features
- Detecting and fixing technical issues
- Measuring advertising effectiveness
Personalization
- Remembering your location and currency preferences
- Providing personalized restaurant recommendations
- Customizing content based on your interests
- Remembering your language preferences
Marketing and Advertising
- Delivering relevant advertisements
- Measuring ad campaign performance
- Preventing ad fraud
- Retargeting visitors with relevant offers
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the platform to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
3.2 Performance Cookies
These cookies collect information about how you use our platform, such as which pages you visit most often. This data helps us improve platform performance.
3.3 Functional Cookies
These cookies allow the platform to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
3.4 Targeting/Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
Third-party advertising cookies may include:
- Google Ads
- Facebook Pixel
- LinkedIn Insight Tag
- Twitter Conversion Tracking
4. Third-Party Cookies
We work with third-party service providers who may also set cookies on your device when you visit our platform. These include:
Analytics Providers
- Google Analytics: Helps us understand how visitors use our platform
- Hotjar: Provides heatmaps and user behavior analytics
Advertising Partners
- Google Ads: Delivers targeted advertising
- Facebook: Enables social media integration and advertising
- LinkedIn: Professional network advertising
Payment Processors
- Zapper: Processes secure card and QR payments via a hosted payment page
These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies.
5. Managing Cookies
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through:
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies from specific websites
- Block all cookies from being set
- Delete all cookies when you close your browser
Browser-specific instructions:
5.2 Our Cookie Preference Center
When you first visit Itiyum, you'll see a cookie banner allowing you to accept or customize your cookie preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer.
5.3 Opt-Out Tools
You can opt out of certain third-party cookies:
- Google Analytics Opt-out Browser Add-on
- Your Online Choices (EU)
- Network Advertising Initiative Opt-out
Important: Blocking or deleting cookies may impact your experience on our platform. Some features may not function properly without cookies.
6. Cookie Consent
In compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws, we obtain your consent before placing non-essential cookies on your device.
How We Obtain Consent
- Cookie banner displayed on first visit
- Clear information about cookie types and purposes
- Option to accept all, reject all, or customize preferences
- Ability to withdraw consent at any time
Withdrawing Consent
You can withdraw your cookie consent at any time by:
- Clicking "Cookie Settings" in the footer
- Adjusting your browser settings
- Contacting us at privacy@itiyum.com
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We will notify you of any significant changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Displaying a notice on our platform
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Data Protection Officer
Itiyum (Pty) Ltd.
Johannesburg, South Africa
Email: privacy@itiyum.com
General Support: support@itiyum.com
For data protection complaints, you may contact the Information Regulator of South Africa.